The situation:

In October of 2015 we needed someone to resurface the floors and walls of our dog kennels to make them safe for the animals. While we are a 501(c)3 non-profit organization, our space is rented from the county, so we have to follow specific rules and regulations when doing any repairs or renovations and are limited to only using licensed contractors. We also wanted to make sure the contractor had the right kind of experience to be able to do the job properly, since it would have to stand up to the wear and tear of the residents in the kennels. We were also dealing with a time constraint due to  weather and funding deadlines  from a grant. Due to the fumes from the chemicals in the product and the dust from grinding the concrete, the dogs had to be in outside pens or foster homes for the duration of the job.

Why didn’t we use a local contractor?

We reached out to any local contractors that we could find who were qualified, but were unable to find any to do the job at that time. Most were too busy and unable to fit us in to their schedule. Some never called us back. Those outside of Teller County didn’t want to drive that far. This was a job that would last around 2 weeks. After many attempts to secure a local contractor to do the work, we finally found an out-of-state contractor on a recommendation. We were very conscious of the potential problems with using an out-of-state contractor, so we checked with the better business bureau and made sure to confirm that there was a warranty with this work and any issues would be promptly fixed. Once we received the guarantee in writing, we hired him to do the job.

After the job was complete:

  • 2 weeks later the walls showed discoloration and dirt was embedding into the new product on the floors.
  • 3 – 4 weeks after completion the product started to bubble and, with the dogs’ help and natural curiosity, it began to peel off the walls in sheets.
  • The contractor was contacted multiple times about the problems (the first contact within 10 days of the completion of the project) but always gave an excuse as to why he couldn’t fulfill his warranty.
  • TCRAS hired an outside professional from ChemSystems who concluded the product itself was good, but the preparation of the area and/or the application of the product was the cause of the issues.
  • Contractor now says he can’t come back unless we pay him more money. This is in direct violation of his warranty: “at no cost to the customer”

What’s happening now:

Since this story has been on the news, we have been contacted by many people offering to help. We have an attorney who is going to be helping us pursue legal recourse from the original contractor. As you probably know, legal proceedings take time. We do not want to wait and allow our dogs to have to continue to deal with the damaged kennels until the situation is resolved and we want to be in compliance with state laws as soon as possible.

We have had contractors come out and look at the project and submit bids to repair / patch the problem area. Upon further inspection, the damage is worse than we  realized, as water and other substances have seeped under the coating from the walls and lifted the coating on the floor as well.

At this point, we are working with several contractors and our Board of Directors to determine the best course of action at this time. We will keep our community updated as we make plans to move forward and will gladly utilize the wonderful offers of help and support that we have received from community members to further the process, as appropriate. Since the project will take time to complete, there will be lots of opportunities to help. One thing we will definitely need are people to help with fostering dogs, since they can’t be in the building during repairs. If you are interested in helping in this way, please contact Angie at so you can be ready to participate in our foster program when the time comes. If you are a licensed contractor that handles this type of work and are interested in helping please call the office at 719-686-7707 to set up a time to come look at the scope of the job to submit a bid.

We really appreciate the outpouring of support from the community and are excited to move forward and create a much better living situation for our dogs. Any funds received from donations or the GoFundMe account that was started by a friend of the shelter will be used to help cover the costs of resolving this situation and helping our shelter guests. Even with donations from professionals, there are still going to be costs involved and we always strive to put the animals first and make sure their needs are met. You can also make donations through our website, by phone, in person or by mail.

Thank you for all that you do to support TCRAS and the animals in our care!

To see the news story on KOAA, click here:

To see the news story on Fox21, click here:

For the follow up story from KOAA, click here:

GoFundMe link: